Friday, January 29, 2016

Stingray Support -- Hello, I Am Someone Who Can Help


Hello, I am someone who can help. 


Here at the Autodesk Games team, we pride ourselves on supporting users of the Stingray game engine in the best ways possible – so to start, let’s cover where you can find information!



General Information Here!

Games Solutions Learning Channel on YouTube:
This is a series of videos about Stingray by the Autodesk Learning Team. They'll be updating the playlist with new videos over time. They're pretty responsive to community requests on the videos, so feel free to log in and comment if there's something specific you'd like to see.
Check out the playlist on YouTube.

Autodesk Stingray Quick Start Series, with Josh from Digital Tutors:
We enlisted the help from Digital Tutors to set up a video series that runs through the major sections of Stingray so you can get up and running quickly.
Check out the playlist on YouTube.

Autodesk Make Games learning site:
This is a site that we've made for people who are brand new to making games. If you've never made a game before, or never touched complex 3D tools or a game engine, this is a good place to start. We run you through Concept Art and Design phases, 3D content creation, and then using a game engine. We've also made a bunch of assets available to help brand new game makers get started.

Creative Market:
The Creative Market is a storefront where game makers can buy or sell 3D content. We've got a page set up just for Stingray, and it includes some free assets to help new game makers get started.

Stingray Online Help
Here you'll find more getting started movies, how-to topics, and references for the scripting and visual programming interfaces. We're working hard to get you all the info you need, and we're really excited to hear your feedback.

Forum Support Tutorial Channel on YouTube:
This is a series of videos that answers recurring forums questions by the Autodesk Support Team. They'll be updating the playlist with new videos over time. They're pretty responsive to community requests on the videos, so feel free to log in and comment if there's something specific you'd like to see.
Check out the playlist on YouTube.

You should also visit the Stingray Public Forums here, as there is a growing wealth of information and knowledge to search from.



Let's Get Started

Let’s get started. Hi, I’m Dan, nice to meet you. I am super happy to help you with any of your Stingray problems, issues, needs or general questions! However, I’m going to need to ask you to HELP ME, HELP YOU!!





It’s not always apparent when a user asks for help just exactly what that user is asking for. That being the case, here is some useful information on how to ask for help and what to provide us so that we can help you better and more quickly!
  •  Make sure you are very clear on what your specific problem is and describe it as best you can.
    • Include pictures or screen shots you may have
  • Tell us how you came to have this problem         
    • Give us detailed reproduction steps on how to arrive at the issue you are seeing
  • Attach your log files!
    • They can be found here: C:\Users\”USERNAME”\AppData\Local\Autodesk\Stingray\Logs
  • Attach any file that is a specific problem (zip it so it attaches to forum post)
  •  Make sure to let us know your system specifications 
  •  Make sure to let us know what Stingray engine version you are using


On another note … traduire, traduzir, 翻, Übersetzen, þýða, переведите, ਅਨੁਵਾਦ, , and ... translate! We use English as our main support language, however, these days – translate.google.com is really, really good! If English is not your first language, please feel free to write your questions and issues in your native language and we will translate it and get back to you. I often find that it is easier to understand from a translation and this helps us get you help just that much more quickly!





In Conclusion

So just to recap, make sure you are ready when you come to ask us a question! Have your issue sorted out, how to reproduce it, what engine version you are running, your system specs and attach your log files. This will help us, help you, just that much faster and we can get you on your way to making super awesome content in the Stingray game engine. Thanks!

Dan Matlack
Product Support Specialist – Games Solutions
Autodesk, Inc.





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